Track My Passport
Passport/Visa Collection Locations

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If your visa application is approved, your documents will be returned to you by one of the two delivery options described below:

  • Collection from one of the following offices (depending on the Consulate where the visa application was processed; documents are not being sent between pickup locations) this delivery option is free of charge
    • Mail Boxes Etc. 0202 - Deniz Kildan Business Services e. K - located at Bundesallee 116, Berlin, 12161 - pick-up times Monday to Friday, 10:00 - 17:30 (closed on holidays, 24.12 and 31.12)
    • Tri-Punkt Solutions - Munich - located at Dachauer Str. 9 (access via Marsstr.), München, 80335 - pick-up times Monday to Friday, 10:00 - 17:30 (closed on holidays, 24.12 and 31.12)
    • Mail Boxes Etc. 0191 - Erin Logistics GmbH / Center MBE 0191 - located at Rathenaustr. 33, Offenbach, 63067 - opening times Monday to Friday, 10:00 - 17:30 (closed on holidays, 24.12 and 31.12) UPDATED opening times 27.12-30.12 - 10 am to 4 pm

NOTE: Passports can only be collected starting the next business day after you received the pickup notification, within the above mentioned pick-up times.

When coming to collect your passport from the pickup locations you will be required to present a photo ID and the parcel number. If somebody else will come to collect the passport on your behalf, that person will be required to present a photo ID and the parcel number. Please note that the parcel number (ISL-number) needed for collecting the passports cannot be tracked online, it is only an identification internal number.

The passport will be available for collection at the pickup location for a maximum of 14 calendar days.

  • Premium Home Delivery - Your documents will be sent to the address indicated in the profile via UPS delivery services. There is an additional fee of 26 EUR for this delivery option, which will have to be paid at the time of scheduling an interview or registering for interview waiver. Please ensure that your name, as stated in your profile, is also on the mailbox. If the shipment does not state the correct name and address, the courier will not be able to deliver your documents and they will be returned to the sender. If you prefer an office address, please make sure that the name of the company is stated in the address. Please note that UPS does not deliver on Saturdays.

Note: In the event that your visa is refused, you are entitled to a refund of the Premium Service (Home Delivery) fee as purchased by credit/debit card on the website only. Within 5 business days of the visa refusal, you must send an email to, along with your DS-160 barcode number. Once received, GTS will review the refund request and, once validated, will issue a refund to your credit/debit card on file within 10 business days. Applicants who apply via a group payment and who were denied a visa are also entitled to a refund by following the above steps. Refunds are not permitted under any other circumstances.

You will receive a notification via e-mail and SMS as soon as your passport is ready to be delivered/ to be collected from the selected location. 

Please note that your documents can only be returned to an address in Germany.

Note: Personal pickup of your passport at the issuing Diplomatic Post is not possible.

Change Delivery Options

You may change your preferred document delivery address online or through the call center until 23:59 the day before your interview appointment. There is no cost to change your delivery preferences.

We strongly advise you not to change the delivery option or pick-up location after the time limit. Any changes to your  after this time limit will lead to a delay in your passport delivery.

If you need to change the delivery option, you can proceed as following:

  • login to your profile
  • click on ''New Application/ Schedule Appointment''
  • follow all the steps up to ''Specify Documentation Delivery''
  • change the delivery option
  • for premium delivery, click on ''Click here to register your delivery preference'' in order to pay the delivery fee.

Check the Status of Your Visa

You can check the status of your application any time at this website: Please wait at least three business days following your visa interview to check on the status of your application. The system may not have updated the status of your application prior to that time, and thus the message you receive may not reflect the actual status of your application.

Passport Tracking Options

For your convenience, you have several options to choose from to track the location of your passport.

Instant: Enter your passport number below to check on the status.



If your status shows "origination scan", it means your passport has left the Embassy or Consulate and is on its way to the delivery location you have chosen. It is however not available yet.

When the status shows "ready for pick up", it means that your passport is ready to be picked-up at the chosen Mail Boxes Etc. location or, in case of Premium Home Delivery, that the envelope with your passport has been registered with UPS and is on the way to the address indicated during the appointment scheduling process.

The Embassy or the Consulate cannot help you regarding the status of your passport delivery. Please do not contact the Embassy or Consulate regarding the status of your passport delivery.

Email: Send an e-mail to and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled. Do not include any additional text. You will receive an automatic response with the status.

Online: Passports sent by UPS can be tracked online here.