On this page:
English- and Spanish-speaking customer service agents are ready to assist you 8 a.m. to 7 p.m. Monday through Friday and 9 a.m. to 3 p.m. Saturdays. The call center is closed Sundays, December 25, January 1.
If you are a nonimmigrant applicant, you may check your DS-160 and visa application status online here by entering your interview location and your DS-160 barcode number. If you are an immigrant visa applicant you will enter your case number.
Instant: Enter your passport number below to check on the status. If your passport is ready for pick-up, please bring supporting documents and collect it in a timely manner. If your passport is not collected in a timely manner it will be sent back to the Embassy or Consulate.
Email: Send an email to firstname.lastname@example.org and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled. Do not include any additional text. You will receive an automatic response with the status.
If you need help with your visa application or want to learn more about obtaining a visa to travel to the U.S., please contact us via any of the means shown below. Visa application services call center agents are able to assist you via telephone or chat.
Telephone: Please contact a customer service representative using:
Email: To reach a customer service representative via email, please write to email@example.com.
Skype for business: To use Skype for Business to speak to a customer service representative during regular hours of operation, add a new contact to your Microsoft or Skype for Business account with the Skype for Business name firstname.lastname@example.org.
Chat: To chat with a customer service representative, please click the image below.