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Hours of Operation

English and Nepali speaking customer service agents are ready to assist you from 9:00 a.m. to 5:00 p.m. local Nepal time and 9:00 a.m. to 5:00 p.m., Eastern Standard Time in the United States. The call center is closed weekends and Nepali national holidays, as observed by the U.S. posts.

Check the Status of Your Visa

You can check the status of your application any time at the following website. 

Check the Status of Your Passport

Instant: Enter your passport number below to check on the status.

 

 

Email: Send an email to passportstatus@ustraveldocs.com and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled, and you will receive an automatic response with the status.

Contact Information

If you need help with your visa application or want to learn more about obtaining a visa to travel to the United States, please contact us via any of the means shown below. Visa application services call center agents are able to assist you via email, telephone or chat.

Email: To reach a customer service representative via email, please write to support-nepal@ustraveldocs.com

Telephone: Please contact a customer service representative using one of these telephone numbers:

    • Callers in Nepal: Call 1800 0910 114 (Toll free)

                                   Ncell mobile users: If you are having difficulty accessing the toll free number you can use                                            the following telephone number: +91 124 4882630 (Toll)                                                                                                  Please be advised that the +91 124 4882630 is a toll number located at India - call charges                                          will apply.

  • Callers in the United States: Call +1 703 988 3428

Note: Due to issues with Ncell mobile users connecting to toll free number, Ncell users can use the toll number above, use toll free number using a landline phone, Web call, Skype, email and chat to reach a customer service representative.

Web call: You can talk to us directly through your browser, if you are using Chrome, Firefox, Safari11 or Opera. Make sure the audio features on your device are enabled as the functionality is restricted to audio connections only. Click on the green button to begin.

Skype for Business: To use Skype to speak to a customer service representative during regular hours of operation, add a new contact to your Microsoft or Skype for Business account with the Skype for Business name ustraveldocs-Nepal@ustravelhub.com.

Skype Me™!

Chat: To chat with a customer service representative, please click the image below. Chat software works with Internet Explorer 8.0, Internet Explorer 7.0, Internet Explorer 6 Service Pack 2, and Firefox 3.6.

Reporting Fraud

Please contact us at fraud@ustraveldocs.com if you have experienced fraud or have been asked to pay any unnecessary fees to pay your MRV fee, schedule your visa interview, or ship documents to or from the consular section.