Contact Us
On this page:
- Hours of Operation
- Check the Status of Your Visa
- Check the Status of Your Passport
- Contact Information
- Reporting Fraud
Hours of Operation
English and Nepali speaking customer service agents are ready to assist you from 8:00 a.m. to 8:00 p.m. local Nepal time and 8:00 a.m. to 8:00 p.m., Eastern Standard Time in the United States. The call center is closed weekends and Nepali national holidays, as observed by the U.S. posts.
Check the Status of Your Visa
You can check the status of your application any time at the following website.
Check the Status of Your Passport
Instant: Enter your passport number below to check on the status.
Email: Send an email to passportstatus@ustraveldocs.com and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled, and you will receive an automatic response with the status.
Contact Information
If you need help with your visa application or want to learn more about obtaining a visa to travel to the United States, please contact us via any of the means shown below. Visa application services call center agents are able to assist you via email, telephone or chat.
Email: To reach a customer service representative via email, please write to support-nepal@ustraveldocs.com
Telephone: Please contact a customer service representative using one of these telephone numbers:
- Callers in Nepal: Call 1800 0910 114 (Toll free)
- Callers in the United States: Call +1 703 988 3428
Web call: You can talk to us directly through your browser, if you are using Chrome, Firefox, Safari11 or Opera. Make sure the audio features on your device are enabled as the functionality is restricted to audio connections only. Click on the green button to begin.
