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Hours of Operation

English and Spanish speaking customer service agents are ready to assist you from 9:00 am to 5:00 pm, Monday through Friday. The Visa Information System for the US will be closed Saturdays, Sundays and holidays in Panama and the United States. To check the holiday dates please click here.

Chat: To communicate via chat with an agent, click on the icon below.

 
 
 

Check Your Visa Application Status

If you are a nonimmigrant applicant, you may check your DS-160 and visa application status online here by entering your interview location and your DS-160 barcode number. If you are an immigrant visa applicant you will enter your case number.

Check My Passport Status

Instant: Enter your passport number below to check on the status. If your passport is ready for pick-up, please bring supporting documents and collect it in a timely manner. If your passport is not collected in a timely manner it will be sent back to the Embassy or Consulate.

 

 

Email: Send an email to passportstatus@ustraveldocs.com and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled. Do not include any additional text. You will receive an automatic response with the status.

Contact Information

If you need help with your visa application or want to know more about how to obtain a visa to travel to the United States, contact one of our representatives through any of the means mentioned below. Agents of the US Visa Information System can help you by phone, email, or chat.

Email: To reach a customer service representative via email, please write to support-panama@ustraveldocs.com.

Chat: To communicate via chat with an agent, click on the icon below.

 
 
 

Phone: You can reach a customer service representative using one of these phone numbers:

      • People in Panama from Monday to Friday from 9:00 am to 5:00 pm Panama time (GMT -5): Call 833-9393.
      • People in the United States Monday through Friday from 9:00 a.m. to 5:00 p.m. Eastern Time (EST): Call (703) 745-5478.
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Skype for business: to use Skype for Business to speak with a customer service representative, during regular business hours, add a new contact to your Microsoft account, or Skype for Business, with the username of Skype for Business: ustraveldocs-panama@ustravelhub.com

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Reporting Fraud

Please contact us at: fraud@ustraveldocs.com if you have experienced fraud, or have been asked to pay unnecessary fees to pay your visa application fee (MRV fee), schedule your interview appointment, or send or receive documents from / towards the consular section.